Guidelines

Cancellation &
Refund Policy

01. Class Bookings & Cancellations

At Movibes, we value the time and energy of our instructors and fellow members. To ensure everyone has the opportunity to practice, we enforce the following:

Cancellations must be made at least 12 hours prior to the scheduled class time.
Late cancellations or "no-shows" will result in the loss of that class credit from your package.
For unlimited members, a "Late Cancel Fee" may apply to your account after the second occurrence.

02. Memberships & Packages

All class packages and memberships are non-refundable and non-transferable once purchased. However, we understand that life happens:

Medical Freeze: Memberships can be paused with a valid medical certificate for up to 30 days.
Expiration: Please note the validity period of your package. Credits do not roll over once a package expires.

03. Retail Returns & Exchanges

For physical items purchased at our shop (apparel, equipment, or sealed wellness products):

Returns are accepted within 7 days of purchase with a valid receipt.
Items must be unworn, unwashed, and in their original packaging with tags attached.
Exchanges can be made for items of equal or greater value (difference to be paid by the customer).

04. Refund Processing

In the rare event that a refund is approved by management (e.g., duplicate billing):

Refunds will be processed to the original mode of payment only.
Please allow 7 to 14 business days for the credit to appear on your statement.

Need further clarification?